Contact information
One address, answered by a person, within one working day. No premium rate number and no chatbot standing between you and an answer.
Monday to Friday. If you write at the weekend you will hear back on Monday.
What to tell us so we can actually help
Before you order: the exact model of your machine. That is all we need to tell you whether a part fits.
After you order: your order number, and a photograph if something arrived wrong. A photograph saves a week of messages.
Returns
Do not post anything back before you email us. We send you a prepaid label, we pay the postage, and the label carries the correct return address. See the returns and refunds policy.
Who you are dealing with
Crema Lab is a trading name of Quantum Consulting, registered in France under company number 982 259 038, with its registered office at 229 rue Saint-Honore, 75001 Paris, France. Write to us at contact@cremalab.co.uk and you will hear back within one working day, Monday to Friday.