Who you are buying from
Crema Lab sells espresso accessories to customers in the United Kingdom. Our full company details are on our contact page.
How the contract is formed
Your order is an offer to buy. The contract exists once we send you an email confirming that your order has been dispatched, not when you pay. If we cannot fulfil an order we refund you in full and tell you why.
Prices
All prices are shown in pounds sterling and include VAT where it applies. Delivery is shown before you pay. The price you see at checkout is the price you pay: there are no fees added afterwards.
Availability
We hold no stock ourselves. Items are dispatched from our supplier's United Kingdom warehouse. If an item turns out to be unavailable after you order, we tell you within one working day and refund you in full.
What we are responsible for
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss that was not foreseeable.
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your statutory rights as a consumer are not affected by anything on this page.
Complaints
Write to contact@cremalab.co.uk. We answer within one working day. If we cannot resolve it, you may be entitled to use an alternative dispute resolution scheme.
Governing law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the United Kingdom where you live.