Politique d’expédition

We deliver to addresses in the United Kingdom. Delivery is charged at checkout before you pay, so you always see the full total before committing.

How long it takes

We pass your order to our supplier within one working day. Allow 5 to 10 working days from the moment you order to the moment the parcel arrives. Most orders land at the shorter end of that window.

We would rather quote you a window we can hold than a number that flatters us. If we ever start missing it, we will change this page rather than hope you do not notice.

Where your parcel comes from

Your order is shipped by our supplier and may be dispatched from outside the United Kingdom. We say so plainly because it affects how long you wait, and because you are entitled to know.

Anything a carrier asks you to pay on delivery is our problem, not yours. If you are charged import VAT, duty or a handling fee, send us the receipt and we refund it in full. You pay the price shown on the product page and nothing else.

If it is late

Once 20 working days have passed, contact us and we refund you or send a replacement, whichever you prefer. We do not make you wait while we argue with a carrier.

Wrong address

Check your address at checkout. If you spot a mistake, email us within an hour and we will almost certainly be able to correct it before the parcel moves. After that we can only reship at your cost once the parcel comes back to us.

Outside the United Kingdom

We do not currently deliver outside the United Kingdom. If you place an order from elsewhere we will refund it in full rather than send you a parcel we cannot support.

Who you are dealing with

Crema Lab is a trading name of Quantum Consulting, registered in France under company number 982 259 038, with its registered office at 229 rue Saint-Honore, 75001 Paris, France. Write to us at contact@cremalab.co.uk and you will hear back within one working day, Monday to Friday.